Recently, I became disgruntled by the number of cashiers helping me in town - while talking on their cell phones, or texting someone. Without acknowledging me, they rung up my items, chatted, texted, took my money and sent me on my way. I'd just stare in awe. Not all of these employees were teens either, if that's what you're thinking. One was a woman telling her daughter to pick up milk.
So, I started believing that people just didn't care about their job or how well they did it. I started thinking, those days are over. But then, I met Pasquale.
Pasquale (and he'll need to forgive me if I spelled his name wrong) is the guy at the Alameda Avenue Home Depot who rings up delivery orders - over by checkout 1. I came into Home Depot today to order some bark and stones for my garden. I couldn't find anyone in Gardening, and couldn't find the items I wanted. That didn't bother Pasquale. He made calls, sent other employees looking for sku numbers, even took me over to the sand bags to explain the difference in the two varieties. And, all the while, he's making jokes with other employees, telling my son he's a good artist (yes, he doodled his bored self all over any scrap of paper available), boasted about his 5-year-old who he's teaching three other languages, and helped several other customers while we waited for sku numbers and whatnot.
The entire time, Pasquale smiled, laughed and treated me like a really important customer.
Now, you can bet I will be back to Home Depot. The other places with cell-phone chatting/texting employees - haven't been back since.
Thanks, Pasquale. Have a great day!
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